Contact Steppovver Matchboard

Steppovver Matchboard sends one alert per followed team, so you hear about map vetoes, roster swaps and stand-in debuts before the casters do. If a match row looks wrong, a digest arrived twice, or you want your org's CS2 schedule on the board, this page is the right door.

Email: support@steppovvermatchboard.com
Phone: +372 668 4021
Postal address: Steppovver Matchboard OU, Tornimae 5, 4th floor, 10145 Tallinn, Estonia
Support desk hours: Monday to Friday, 09:00 to 18:00 Eastern European Time
Typical reply time: 4 working hours on weekdays, 24 hours on weekends

Send your desk a message

The form below is a view of the ticket queue our analysts read every morning. Tell us what went wrong and paste the match ID if you have it; that number sits in the footer of every alert we send.

Message the desk

Your name Ivan Lavrov

Your email ivan.lavrov@example.com

Message Tonight's warning for G2 vs. FaZe tagged the match as a BLAST Premier Group stage game, but the fixtures said ESL Pro League. Match ID MB-28417. Started after the 18:00 sync.

Sending routes your note to Tallinn with the rest of the day's queue, and you get the same ID back for follow-ups.

What happens after sending

No autoreplies that bounce you in circles. A named analyst reads the ticket, checks the schedule source, and either fixes the row or tells you why it looked that way.

Tickets enter one queue in Tallinn; nothing else gets between your report and an analyst.

Response times and support hours

Match evenings are our busiest window, so the queue is staffed against the CS2 calendar rather than an ordinary office clock.

Channel	Hours	Median first reply
Email desk	Mon-Fri 09:00-18:00 EET	4 working hours
Email, weekend	Sat-Sun 11:00-20:00 EET	8 hours
Tournament alert feed	Every day, 30 minutes before first round	15 minutes during groups
Missing-match reports	Human review 09:00 and 17:00 EET, seven days	Same day

Frequently asked

Why did an alert arrive after the pistol round? The countdown checks the tournament source twice per hour outside BLAST, ESL and PGL weeks, when publishing moves fast.
Can I switch a team off on one channel only? Yes. Team preferences are applied per channel, so you can mute the mailbox and keep the desktop board quiet or busy separately.
Do you resend a fixture that was pushed back? Only if the new start time differs by fifteen minutes or more, which is the threshold set with our casting partners in April 2025.
Where can I read the release notes? The page at /notes lists every board change and any fixture-source swap, most recently the switch to Valve regional standings on 3 February 2025.

One phone line, one mailbox and two publishing windows each weekday keep the Tallinn desk answerable for every row of your dashboard.